Due to COVID-19 social distancing recommendations and guidance from the CDC, we had postponed our EEG testing until the month of May.
Starting next week on 5/5/2020, we will continue our EEG testing with increased cleaning protocols. All patients and our technician will be required to wear a face mask during the test.
Our clinic hours will also expand slightly from 8am to 3pm to 8am to 3:30pm Mon-Thurs.
Please help us to continue to reduce the spread of COVID-19 by wearing a face mask– if you have one– to appointments in our office, or opt for a virtual appointment if possible.
https://www.ashneuro.com/wp-content/uploads/2019/06/EEG.jpg6811024Asheville Adminhttps://www.ashneuro.com/wp-content/uploads/2019/06/Asheville-Neurology-Specialists-Logo-1.pngAsheville Admin2020-05-01 09:42:252020-05-01 09:44:12EEG Testing to Resume 5/5/2020
Here are some of the steps we’ve taken in response to the continually evolving Coronavirus (COVID-19) pandemic and stay at home declarations:
We have a screening protocol in place to ask screening questions prior to your scheduled appointment. If you or anyone in your immediate family answers “yes” to any of the following questions, we are asking that you do not come to our office. We will reschedule your appointment or can possibly change it to a telehealth visit:
Do you or anyone in your immediate family have a fever of 100.4 or greater?
Do you or anyone in your immediate family have a respiratory infection, cough, or shortness of breath?
Have you or anyone in your immediate family had contact with a confirmed case of COVID-19?
Have you or anyone in your immediate family traveled to a high impact area in the last 2 weeks?
We have adjusted our office hours to Monday – Thursday 8 a.m. – 3 p.m. and Friday 8 a.m. – 2:30 p.m. to limit the number of patients scheduled in the office each day with staff answering calls until 5 p.m. (Monday – Thursday). We have rearranged our waiting room seating to avoid close contact and have enacted more frequent cleaning and disinfecting standards throughout our office.
We are now offering a Telehealth visits via computer or mobile device from the comfort of your home while reducing your risk of infection and keeping our staff safe. You can contact your Neurologist’s care team to see if this is an option for your continued care by calling our office at 828-210-9300, then press option 4.
Please do not call our office afterhours for non-emergent needs, such as prescription refills and appointment changes. Please wait and call our office during regular business hours. We also encourage our patients to utilize your patient portal (FOLLOW MY HEALTH) to request refills, change appointments and medical questions for your neurologist both during regular business hours and after hours.
Be safe and we “all” wish you and your families well!
Carolyn Chamberlain
Practice Administrator
https://www.ashneuro.com/wp-content/uploads/2020/03/covid19.png6001200Asheville Adminhttps://www.ashneuro.com/wp-content/uploads/2019/06/Asheville-Neurology-Specialists-Logo-1.pngAsheville Admin2020-04-02 10:06:212020-04-03 12:31:11A Letter from Our Practice Administrator
In light of the COVID-19 situation, we have started doing virtual visits for our appointments that can be completed without coming into the office. Doxy.me is our chosen way to communicate for video chat, and it is one of the ways that is reccomended by the Department of Health and Human Services. If you are interested in learning more about telehealth at Asheville Neurology, please call (828) 210-9300 and press 0, or send us a message via your patient portal.
Current Patients with Scheduled Appointments
If you have an appointment currently scheduled with us, you will likely be contacted to switch that appointment over to a virtual format. Theses measures will help to prevent the spread of COVID-19 and assist in protecting our most vulnerable patients and staff members.
FAQ
1) Is Doxy.me Secure?
Doxy.me complies with the security and privacy requirements of the healthcare industry. Here are the following ways they maintain security:
Patient health information (PHI) is not stored, as a result this data cannot be stolen from Doxy.me servers
Point-to-point NIST-approved AES 128 bit encryption is used for all video & audio communication
Full volume encryption and 256-bit AES encrypted keys used on data stored at rest
HIPAA and HITECH compliant servers
OSSEC intrusion detection, file integrity monitoring, log monitoring, root check, and process monitoring
Annual HIPAA risk assessments conducted
Auditing, logging, backup and disaster recovery policies and procedures in place
Because of the COVID-19 situation, many health insurance have waived copays for telemedicine visits. The best way to know if you will have a copayment is to call the number on the back of your insurance card. You can also contact our billing department at (828) 210-9300 option 3.
4) What if I have no way to do a video call?
We will make every effort to accommodate you without bringing you into our office, including via phone call or via the patient portal . However if an office visit is deemed essential, we will work to bring you in during our clinic hours. We will also screen you for potential COVID-19 symptoms and possible exposure prior to your arrival.
https://www.ashneuro.com/wp-content/uploads/2019/06/Asheville-Neurology-Specialists-Logo-1.png00Asheville Adminhttps://www.ashneuro.com/wp-content/uploads/2019/06/Asheville-Neurology-Specialists-Logo-1.pngAsheville Admin2020-03-30 12:47:352020-03-31 09:36:29Telemedicine at Asheville Neurology Specialists
EEG Testing to Resume 5/5/2020
/in News & UpdatesDue to COVID-19 social distancing recommendations and guidance from the CDC, we had postponed our EEG testing until the month of May.
Starting next week on 5/5/2020, we will continue our EEG testing with increased cleaning protocols. All patients and our technician will be required to wear a face mask during the test.
Our clinic hours will also expand slightly from 8am to 3pm to 8am to 3:30pm Mon-Thurs.
Please help us to continue to reduce the spread of COVID-19 by wearing a face mask– if you have one– to appointments in our office, or opt for a virtual appointment if possible.
A Letter from Our Practice Administrator
/in News & Updates4/2/2020
To our Valued Patients,
Here are some of the steps we’ve taken in response to the continually evolving Coronavirus (COVID-19) pandemic and stay at home declarations:
We have a screening protocol in place to ask screening questions prior to your scheduled appointment. If you or anyone in your immediate family answers “yes” to any of the following questions, we are asking that you do not come to our office. We will reschedule your appointment or can possibly change it to a telehealth visit:
We have adjusted our office hours to Monday – Thursday 8 a.m. – 3 p.m. and Friday 8 a.m. – 2:30 p.m. to limit the number of patients scheduled in the office each day with staff answering calls until 5 p.m. (Monday – Thursday). We have rearranged our waiting room seating to avoid close contact and have enacted more frequent cleaning and disinfecting standards throughout our office.
We are now offering a Telehealth visits via computer or mobile device from the comfort of your home while reducing your risk of infection and keeping our staff safe. You can contact your Neurologist’s care team to see if this is an option for your continued care by calling our office at 828-210-9300, then press option 4.
Please do not call our office afterhours for non-emergent needs, such as prescription refills and appointment changes. Please wait and call our office during regular business hours. We also encourage our patients to utilize your patient portal (FOLLOW MY HEALTH) to request refills, change appointments and medical questions for your neurologist both during regular business hours and after hours.
Some of our staff are working from home, and the staff reporting to the office are committed to your safety and ours by following the CDC guidelines. For current information, you can visit: https://www.cdc.gov/coronavirus/2019-nCoV/ and https://www.cdc.gov/coronavirus/2019-ncov/community/home/index.html
Be safe and we “all” wish you and your families well!
Carolyn Chamberlain
Practice Administrator
Telemedicine at Asheville Neurology Specialists
/in News & UpdatesIn light of the COVID-19 situation, we have started doing virtual visits for our appointments that can be completed without coming into the office. Doxy.me is our chosen way to communicate for video chat, and it is one of the ways that is reccomended by the Department of Health and Human Services. If you are interested in learning more about telehealth at Asheville Neurology, please call (828) 210-9300 and press 0, or send us a message via your patient portal.
Current Patients with Scheduled Appointments
FAQ
1) Is Doxy.me Secure?
Doxy.me complies with the security and privacy requirements of the healthcare industry. Here are the following ways they maintain security:
2) How does doxy.me work?
This video provides a helpful introduction to Doxy.me.
3) How will I be billed for telehealth?
Because of the COVID-19 situation, many health insurance have waived copays for telemedicine visits. The best way to know if you will have a copayment is to call the number on the back of your insurance card. You can also contact our billing department at (828) 210-9300 option 3.
4) What if I have no way to do a video call?
We will make every effort to accommodate you without bringing you into our office, including via phone call or via the patient portal . However if an office visit is deemed essential, we will work to bring you in during our clinic hours. We will also screen you for potential COVID-19 symptoms and possible exposure prior to your arrival.