A Letter from Our Practice Administrator

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4/2/2020

To our Valued Patients,

Here are some of the steps we’ve taken in response to the continually evolving Coronavirus (COVID-19) pandemic and stay at home declarations:

We have a screening protocol in place to ask screening questions prior to your scheduled appointment. If you or anyone in your immediate family answers “yes” to any of the following questions, we are asking that you do not come to our office. We will reschedule your appointment or can possibly change it to a telehealth visit:

  • Do you or anyone in your immediate family have a fever of 100.4 or greater?
  • Do you or anyone in your immediate family have a respiratory infection, cough, or shortness of breath?
  • Have you or anyone in your immediate family had contact with a confirmed case of COVID-19?
  • Have you or anyone in your immediate family traveled to a high impact area in the last 2 weeks?

We have adjusted our office hours to Monday – Thursday 8 a.m. – 3 p.m. and Friday 8 a.m. – 2:30 p.m. to limit the number of patients scheduled in the office each day with staff answering calls until 5 p.m. (Monday – Thursday). We have rearranged our waiting room seating to avoid close contact and have enacted more frequent cleaning and disinfecting standards throughout our office.

We are now offering a Telehealth visits via computer or mobile device from the comfort of your home while reducing your risk of infection and keeping our staff safe. You can contact your Neurologist’s care team to see if this is an option for your continued care by calling our office at   828-210-9300, then press option 4.

Please do not call our office afterhours for non-emergent needs, such as prescription refills and appointment changes. Please wait and call our office during regular business hours. We also encourage our patients to utilize your patient portal (FOLLOW MY HEALTH) to request refills, change appointments and medical questions for your neurologist both during regular business hours and after hours.

Some of our staff are working from home, and the staff reporting to the office are committed to your safety and ours by following the CDC guidelines. For current information, you can visit: https://www.cdc.gov/coronavirus/2019-nCoV/ and https://www.cdc.gov/coronavirus/2019-ncov/community/home/index.html

Be safe and we “all” wish you and your families well!

Carolyn Chamberlain

Practice Administrator